My boss came into my office at the end of the day, sat down, and told me his idea for how the Department of Medicine can address the issues of burnout and resiliency that the health system is focused on these days. Dr. Rogers wants to relieve the various stresses on our faculty, clinicians, and health care providers. We can do this. I told Dr. Rogers how, the day before, I'd been annoyed by the painful screech that a highly-trafficked automated door made every time it opened, and how a call to Engineering and Operations got it addressed the same day. That's the kind of availability and responsiveness that can help reduce frustrations throughout the medical center.

I'm on a few committees exploring these issues and the innovative solutions - simple or systematic - that we can implement. I'm not quite sure how best I can be involved, so I'm thinking about how I can evolve to be a park ranger, or a community builder and culture creator.

Over my morning cappuccino, I reread Duke's recent academic strategic plan, Together Duke. It's clear, ambitious, inspiring.